Frequently Asked Questions

Safeloox offers mobile lead apron racks as well as fixed wall-mounted options.

• Cater for Various Quantities: Holds up to aprons (space-saving) or 10 to 20 aprons (large capacity)
• Cover Apron Type Compatibility: Vest and Skirt or One-Piece
• Mobility: Mobile racks with wheels for easy movement or fixed racks for stationary use
• Hanger Options: Fixed hangers for even weight distribution or removable hangers (H-Rack) for flexibility
• Storage Benefits: Maintains optimal storage conditions for apron longevity and protection
• Height Consideration: Designed to minimise strain by keeping aprons accessible without reaching above shoulder level

Safeloox apron racks cater to hold various quantities:

• Bracket with Stainless Steel Hanger holds up to 3 aprons.
• Mobile Lead Apron Rack for 5 Vest & Skirt: Holds 5 lead gowns.
• Mobile Lead Apron Rack for 5 One-Piece Aprons: Holds 5 one-piece aprons.
• Mobile Lead Apron Rack for 10 Vest & Skirt: Holds 10 x-ray garments.
• Mobile Lead Apron Rack for 10 One-Piece Aprons: Holds 10 lead aprons
• H-Rack for 10 Lead Aprons: Holds 10 garments.

Yes, all Safeloox Mobile Lead Apron Racks require to be assembled. The easy assembly takes just 15 to 30 minutes to set up. Its flat-pack design ensures more economical delivery, reducing shipping costs significantly. Each unit comes with comprehensive step-by-step assembly instructions, making the process straightforward and manageable for anyone, even without advanced DIY skills.

Once the mobile storage racks are assembled they can be easily pushed throughout healthcare facilities, as they are equipped with casters.

Yes, all Safeloox mobile lead apron racks include a top hanger bar specifically designed for storing thyroid collars, making it easy to keep aprons and collars together for quick access.

The upper rack hanger, where tops and aprons are hung, is positioned at a height of 130cm from the ground.

This is for the following mobile lead apron racks:

• Mobile Lead Apron Rack for 5 Vest & Skirt: Holds 5 lead gowns.
• Mobile Lead Apron Rack for 5 One-Piece Aprons: Holds 5 one-piece aprons.
• Mobile Lead Apron Rack for 10 Vest & Skirt: Holds 10 x-ray garments.
• Mobile Lead Apron Rack for 10 One-Piece Aprons: Holds 10 lead aprons
• H-Rack for 10 Lead Aprons: Holds 10 garments.

The H-Rack is the most economical mobile lead apron rack for hanging all lead apron types, vests & skirts, wraparound and front lead aprons. It features a unique H-shaped design. The H-Rack requires additional apron hangers for each apron to hang. Usually, they are supplied when buying the H-Rack.

Sometimes, this type of Lead Apron Rack can become cluttered as lead garments may slip off the single hanger. Additionally, it does not account for the preferred order of putting on and taking off lead aprons (skirt first, then top, or top first, skirt second).

However, the detachable single hanger allows for easy removal from the H-Rack, enabling users to bring it directly to where aprons are needed, enhancing convenience and accessibility.

Yes, you can add an anti-reflective or anti-fog coating when ordering your lead glasses.

For prescription lead glasses, only the anti-reflective coating can be added directly. If you need an additional anti-fog protection for your prescription lead glasses, anti-fog sprays are also available to help keep your lenses clear.

Lead glasses, or radiation glasses, protect your eyes from the harmful effects of X-Rays and scatter radiation. Since our eyes are one of the most radiation-sensitive areas on our bodies, they must be protected whenever you’re operating or around machines such as Radiographs, Fluoroscopes, X-rays, Irradiators, Electronic Microscopes, and Particle Accelerators. Read more about lead glasses in our blog.

Everyone who works around X-Rays and Scatter Radiation that is released during radiological examinations and interventional procedures such as Angiography, Fluoroscopy, Cardiac Electrophysiology (EP), Radiology, Urology, Gastroenterology, Cardiology, Orthopaedics, Pain Management, Neurology, Trauma and Vascular Surgery.

Safeloox' lead glasses range meets and exceeds the Australian Radiation Standard AS/ NZS 4543.3. All lead glasses have been tested and certified against a full range of x-ray energies: 50-150kVp specified in the International Radiation Standard IEC 61331.3-2014.

The majority of lead glasses have 0.75mm Pb lenses and 0.50mm Pb leaded side shields for additional lateral protection.

One of the increased health dangers is a cataract, which usually results from long-term exposure to low-dose radiation and can even lead to blindness.

According to the study “Historical review of occupational exposures and cancer risks in medical radiation workers”, 50% of interventional cardiologists develop cataracts. The risk of cataracts rises as exposure rises, e.g. during interventional radiology procedures such as Angiography and Fluoroscopy.

Yes, they can be, especially bifocal and progressive lead glasses, as the lenses are laminated and thicker. The higher your prescription is, the heavier the leaded lenses will be. As every script is unique, we can only provide an estimated additional weight range, usually between 10 to 20 grams. For instance, a pair of non-prescription lead glasses (leaded lenses and frame) weighs 65grams; the final approximate weight of your prescription lead glasses (prescription leaded lenses and frame) will weigh approximately 75 to 85grams.

That's why Safeloox offers customers a free and contactless service of trialling lead glasses from the comfort of their own homes or workplace to ensure they make the right choice.

We recommend going through the following steps to correctly select your prescription lead glasses that best suit you:

1. Understand your script
2. Determine your required prescription (vision) type
3. Research lead glasses frames that suit your prescription (check prescription limits, weight, frame size and shape, and glasses add-ons)
4. Trial your choice of lead glasses to experience fit and weight
5. Double-check that your script includes all details required for your prescription order: PD (Pupillary Distance), sphere, cylinder (only if a correction of astigmatism is needed), axis (only if the cylinder is listed)
6. Submit your order attaching your script (provided by an optometrist). You can send the order by email to support@safeloox.com.au or go directly to the product pages in the collection of prescription lead glasses.

You can also learn more about finding the right prescription lead glasses in our blog article.

Safeloox offers an extensive range of scripted Lead Glasses available in all three prescription types: single, bifocal and progressive vision.

The general delivery time for prescription lead glasses is about 3 to 4 weeks from placing the order to delivery. Our shipping information is displayed on our website on each product page.

If your ordered items arrived damaged or you received an incorrect item, please contact us. You do not need to initiate a return in the Returns Center for damaged or incorrect items. We will replace your ordered items within a period of 3 to 4 weeks.

Yes. We offer free 30-day returns, from the date of purchase.

Read about the recommended cleaning instructions for Lead Glasses.

Always store your lead glasses in your hard protective case when not using them, as the leaded lenses are fragile.

• Do not leave your lead glasses in a hot area. The heat can warp the frame.
• Do not set your lead glasses close to the sinks and vanities. They can get splashed with corrosive substances in these areas.
• Avoid putting your lead glasses on top of your head. The top of the head is generally wider than the face and can widen the frame.
• Don’t push on the nosepiece. The motion can distort the nose piece; try to adjust it before placing it on your face.
• Use both hands to remove your lead glasses. The motion will keep your frame’s alignment and minimise changes over time.
• If you need to remove your lead glasses constantly, use an eyewear strap attached securely to the temple arms of the leaded frame.
• Eyewear lanyards are not recommended as they do not hold the lead glasses.

Read more about Cleaning and Care Instructions for Lead Glasses.

We highly recommend wearing your lead glasses with a strap to keep them securely on your face. The adjustable eyewear strap helps balance the weight when wearing lead glasses during medical imaging procedures and provides a more comfortable fit. Safeloox provides an adjustable eyewear strap with every lead glasses order.

You can add 25 symbols (letters, characters, and numbers, including spaces) on the safety glasses' inner or outer temple arms.

It is possible to engrave letters, characters, and numbers, including spaces. Maximum of 25 characters.

About 3 to 4 weeks from receipt of order to delivery.

No. Orders with name engraving are custom orders. If the product has a manufacturer's fault, you can return lead glasses with name engraving. Please read the details in our return policy.

This is an individual decision. However, adding an anti-reflective coating to your leaded lenses will increase your comfort. As light enters a lens, roughly 85% passes through while the remaining light is reflected off the surface as glare. Glare can be distracting, especially in a healthcare environment where lighting is intense. Anti-reflective coating reduces the glare and lets more light through. Therefore, it improves your vision by approximately 10%.

Learn more about the benefits and drawbacks of Lens Coatings. 

Anti-fog leaded lenses help keeping a permanent clear vision as moisture can built-up when wearing a face mask. Main causes for fogging in a medical environment are body heat and wearing face coverings. A face mask tends to cause our warm breath to go up into the area of our eyes, resulting in fogging lenses. Anti-fog coating can reduce the fogging of your lenses and you won't have to take off your leaded glasses which increases your safety.

Learn more about the benefits and drawbacks of Lens Coatings. 

If you ordered lead glasses with lens coatings, but without name engraving or prescription, then you can still return your lead glasses as part of our 30 day return policy. If the product has a manufacturer's fault, you can return safety glasses with name engraving, prescription or lens coatings. Please read the details in our return policy.

The Home Try-On Program is a free and contactless service offered by Safeloox during which you can trial up to 5 pairs of lead glasses for a period of 7 days from the comfort of your home or workplace. 

No, this service is absolutely free for you. Read more about our Home Try-On Program for Lead Glasses.

If you haven't found a suitable pair during the Home Try-On Program, you may be eligible for a second trial. We recommend you contact us to discuss your experience with your first trial in order for us to select lead glasses that better meet your requirements. 

How To Cancel An Order: To cancel your order, please contact us as soon as possible and we will try our best to cancel it before it ships out. Be sure to select 'Cancellation' as your topic. Please note that if your order has already shipped, we will not be able to cancel your order until it is returned to Safeloox. You may also visit our Return Centre to initiate a return and/or exchange.

How To Modify An Order or Request Address Change: Once an order is placed, you will not be able to modify it. You will need to contact us. Be sure to select the address or order change topic if you wish to cancel the current order and complete a new order with the necessary change.

We accept most major credit cards and debit cards, as well as Paypal, Afterpay, Apple Pay, Goole Pay, Humm, and Klarna.

If you have any further questions, feel free to contact us.

Typically, when a transaction is declined, it's because the billing address provided did not match the billing address of the payment method being used. Other common issues are post codes, expiration dates and CCV/ security codes. Please make sure that the payment information entered at check out matches the information associated with the payment method being used.

When a card is declined on our end, a pending charge might appear in the customer's online bank account. Don't worry, these charges usually do not go through, and the funds will be returned to the account at the banks discretion.

If you have any further questions, feel free to contact us.

If you placed an order and have not received your confirmation email, there’s a chance it could have ended up in your spam folder. If the email did, in fact, end up in your spam folder, make sure to mark it as 'not spam' in order to receive future order updates. If you can't locate the order confirmation email in your spam folder, feel free to contact us and we will be happy to assist.

We provide "price beats" for safety glasses that have been offered on other websites at a lower price. The product should be identical (brand, model, size, colour, etc.), in stock and available for immediate dispatch from a store based in Australia.

We will endeavour to price beat most Australian businesses. We won’t price beat competitor advertising errors or items below our cost price. Contact us with a link to the product or advert, email us via hello@safeloox.com.au, or call us on +61 1300 766 854. Be sure to include your delivery address. The price comparison will consider the item price and any delivery or other fees the company charges.

Go to our return and exchange portal to get started. Enter your order number/ email/ phone number to begin the process. Once your return is authorised, you will receive instructions and a shipping label to return your items back to Safeloox. The returned product must be unworn and clean, and if applies with hang tags attached. You can decide whether you like to receive a full refund, store credit, or exchange to the amount of the items being returned.

For further assistance with a return, feel free to contact us.

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met: We offer free returns for non-custom orders within 30 days of the date you received it. Non-custom orders are without prescription and name engravings.

Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, and if applies with tags attached. You can easily arrange your return through our return and exchange portal by using your order/ phone number/ email. All products are subject to inspection once we receive them.

No. All prescription orders are custom-made, based on your submitted script.

However, if your scripted lead glasses have arrived damaged or you identified a  manufacturer's fault on the lenses or frame, you can arrange a return or exchange via our return and exchange portal by using your order/ phone number/ email. 

Once we have received and inspected your returned items you will get your refund within 2 to 5 business days. If you have additional questions regarding a refund, feel free to contact us.

The general delivery time for lead glasses with custom options (including anti-fog, anti-reflective, prescription and name engraving) is about 3 to 4 weeks from placing the order to delivery. Our shipping information is displayed on our website on each product page.

Most non-custom orders ship within a few business days. These are non-prescription safety and lead glasses without any lens coatings and name engravings. However, please allow 3 to 4 weeks for custom safety glasses to leave our warehouse. These are (non-)prescription safety glasses with lens coatings and name engravings.

View Shipping Details.

We charge an $12.95 flat fee for standard shipping and $15.95 for express shipping within Australia.

Once your order is placed, we can't guarantee the change can be made. Please contact us right away. Be sure to select the Address or Order Change topic when messaging us and we'll do our best to make the change before the package ships.

Unfortunately, once a package departs our warehouse, we are unable to modify a shipping address.

Once your order is placed, we can't guarantee the change can be made, especially when you have ordered your eyewear with custom options. Please contact us right away. Let us know what changes you like to make when messaging us and we'll do our best to arrange the change.

Unfortunately, once the order is placed with our manufacturer and/ or departs our warehouse, we are unable to modify your order.

We do not ship internationally at this point in time. But please feel free to contact us and we can advise on your individual case.

Safeloox warranty on our racks are 2 years.

With an unsurpassed 12 (+6 months for your review) warranty against workmanship and materials for Safeloox range of safety glasses, we stand by our product range. We will offer you a replacement within 12+6 months of being purchased if any defects arise.

We ask that you are able to provide the following for us to complete a replacement for a defective pair of safety glasses.

• Order # (Or purchasers name if they were a gift)
• Photo of the safety glasses for documentation purposes
• Confirm your shipping address

If your order was purchased past the 18-month mark, we will still do our best to assist you based on the situation and work on providing a solution to the issue. Our customer service team is available to answer any further questions by chat or email: support@safeloox.com.au