Refund & Return Policy

In addition to your Statutory Rights, should you change your mind, we will happily exchange or refund providing the following conditions have been met:

1. Change of Mind Returns

1.1 We offer free returns for 30 days from the date of purchase or other advertised returns periods for standard (non-custom) orders which includes;

a) Safety Glasses without prescriptions
b) Safety Glasses without name engravings
c) Safety Glasses with lens coatings
d) Eyewear Accessories

1.2 As long as the return is initiated in our Return & Exchange Portal and the return is placed in the post within 30 days of receipt of the order confirmation email (or a longer promotional return period, if applicable);

1.3 Items must be unworn, unused, clean and in a saleable condition, if applied -with the original tags still attached;

1.4 Items must be returned in the original packaging, which must be in the original condition, including sealed boxes.  

1.5 ‘Final Sale/ Clearance items are excluded. The exclusion will be noted on the relevant product page on our website and at checkout.

1.6 Upon receiving and inspecting your return, we will contact you about the next steps.  Once determined the return complies with clauses 1.1, 1.2, 1.3, 1.4, 1.5, you can choose between receiving:

a) a full refund of the price of the product returned to your original payment method;

b) a store credit worth 100% of the product's price; if you have used store credit or gift cards to pay for the total cost, we will only reinstate the original amount of store credit. If you have used store credit or gift cards to pay for part of the price, we will reinstate the actual amount of store credit you have used; or

c) exchange the product for another product, subject to availability. The price difference can be refunded or credited to your account if the exchanged product is cheaper than the originally purchased product.

1.7 We will not refund any delivery fees you have paid at purchase to have the product shipped to you or the cost of any packaging you provide to send the items back to us. If the return, in our reasonable opinion, is not in compliance with clauses 1.1, 1.2, 1.3, 1.4, and 1.5, we will contact you to ship the product back to you, and you will be liable for the shipping costs to and from us.

1.8 We offer a flexible change-of-mind returns policy to streamline your shopping experience. We monitor return rate frequency and value for fraud, abuse and general security purposes. In the event of elevated return frequency and deals, we are entitled to close or block access to your account or deny you from making future orders.

1.9 Nothing in these clauses is intended to exclude any rights in clause 2 or your statutory rights as a consumer under the Australian Consumer Law.

2. Faulty Returns

2.1 If the product is confirmed to have a defect, we will replace or refund the product's price to your original payment method, as appropriate. It does not constitute a defect if, in our reasonable opinion, a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use by manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.

2.2 To return the item(s) to us for a full refund, exchange, or 100% store credit (as applicable), please initiate a return on our Return & Exchange Portal. Click through the steps and make sure that you choose the return reason and provide details of the fault – this will help our team process your return promptly once we receive the item back. 

2.3 SAFELOOX may be able to offer a repair service for the safety lenses in particular. If you believe this is the case and an applicable option, please get in touch with our customer service team, who will look into this. 

If you cannot initiate the return online, don't hesitate to contact our helpful customer service team, who will help you.