Help Centre

Welcome to our Help Centre

Check the most frequently asked questions in alphabetical order here. If you still need help, then please reach out by chat or email us at hello@safeloox.com.

Ordering & Payment

Why haven't I received my confirmation email?

What is your price beat policy? How do I request a Price Beat?

Why was my credit card declined?

Can I cancel/ modify my order or change my address?

What payment methods does SAFELOOX accept?

Returns & Warranty

How can I make a return?

What is your return policy?

Can I return safety glasses with prescription?

Can I return safety glasses with engraving?

Can I return safety glasses with anti-fog or anti-reflective coatings?

What if my items arrived damaged or I received the wrong item?

Do you offer free returns?

When will I receive my refund?

What is SAFELOOX warranty period?


How long will it take for my order to ship? (Domestic)

What are your shipping charges?

Can I update my shipping address?

Do you ship internationally?